Question 1

How long will it take to receive my order?

Accepted Answer

Shipping times vary depending on the country you’re ordering from. Typically, it takes 3-5 business days to receive your order, but please check our shipping policy per country for specific delivery times to your location. We’re doing our best to deliver your order promptly! 🚚✨

Question 2

How to track my order?

Accepted Answer

Once your order is shipped, you’ll receive an email with a tracking link. The tracking information will become active once the shipping label is printed and the package is scanned by the carrier. From that point, you can track your package’s journey to you. 📦🚚If you haven’t received a tracking link, it may be due to a typo in your email address. Please reach out to us via email or request assistance from a customer service agent, and we’ll be happy to correct it for you! 😊Please track your order at our Tracking page https://17track.net/en

Question 3

I never got my order, what to do?

Accepted Answer

We’re sorry to hear that you haven’t received your order! Please contact us at info@jetsnus.com with your order details, and we’ll investigate the issue and help you resolve it as quickly as possible. 😊📩

Question 4

What is your return policy?

Accepted Answer

We offer a 14-day return policy. You can return any unused items in their original packaging within 14 days of receiving your order. Please note that opened or used items cannot be returned for hygiene reasons. Customers are responsible for return shipping costs unless the item is defective or incorrect. To initiate a return, contact us at info@jetsnus.com, and we’ll guide you through the process. 😊

Question 5

Can I exchange an item?

Accepted Answer

Unfortunately, we don’t offer exchanges. If you really want to exchange an item, you will need to return it first and place a new order. Please note that you will be responsible for the return shipping costs. To initiate a return, contact us at info@jetsnus.com, and we’ll guide you through the process. 😊

Question 6

How long does it take to process a return?

Accepted Answer

Once we receive your return, processing can take 5-7 business days. We'll notify you once your refund is complete.

Question 7

What should I do if my order is delayed?

Accepted Answer

If your order is delayed, please reach out to us at info@jetsnus.com. We’ll track your shipment and provide updates.

Question 8

Can I change my shipping address after placing an order?

Accepted Answer

If you need to change your shipping address, please contact us immediately at info@jetsnus.com, and we’ll try to assist before dispatch.

Question 9

Can I track my order?

Accepted Answer

Yes, once your order is dispatched, you will receive a tracking link for real-time updates.

Question 10

I placed an order, but I haven’t received a tracking number. What should I do?

Accepted Answer

If you haven’t received a tracking number, please contact us at info@jetsnus.com for assistance.

Question 11

Which countries do you ship to?

Accepted Answer

We currently ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Portugal (Azores / Madera), Romania, Slovakia, Slovenia, Spain, Spain (Canary Island / Melilla), Sweden, United Kingdom

Question 12

What shipping carriers do you use?

Accepted Answer

We ship our products via GLS and UPS, depending on the destination and best available service.

Question 13

What should I do if my shipping link is not working?

Accepted Answer

If you haven’t received a shipping link, it could be due to an incorrect email address. Please contact us at info@jetsnus.com and we’ll resolve the issue quickly.

Question 14

How is shipping calculated?

Accepted Answer

Shipping costs vary depending on your destination country. We offer free shipping on orders over €99. You can find more details in our Shipping Information.

Question 15

What should I do if a nicotine pouch is damaged upon arrival?

Accepted Answer

If you receive a damaged nicotine pouch, please email us immediately at info@jetsnus.com with your order number and a description or photo of the damage. We’ll guide you through the return process.

Question 16

Can I exchange my product for a different one?

Accepted Answer

If you want a different product, we recommend returning the current item (if eligible) and placing a new order.

Question 17

What if my item is defective or damaged?

Accepted Answer

If your item is defective or damaged, email us immediately at info@jetsnus.com, and we’ll resolve it as quickly as possible.

Question 18

How long does it take to process a return?

Accepted Answer

Once we receive your return, processing can take 5-7 business days. We'll notify you once your refund is complete.

Question 19

Can I return an item after the 14-day return window?

Accepted Answer

Unfortunately, we can’t accept returns after the 14-day period, unless the item is defective.

Question 20

What happens if my package is returned to sender?

Accepted Answer

If your package is uncollected, it will be returned to us. A €30 administration fee will apply.

Question 21

What is the return policy?

Accepted Answer

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return. Items must be unused and in their original packaging.

Question 22

How do I request a return?

Accepted Answer

To initiate a return, email us at info@jetsnus.com with your order number. We’ll guide you through the process.

Question 23

Can I return opened products?

Accepted Answer

Opened products cannot be returned due to hygiene reasons. Please ensure items are unused for returns.

Question 24

How do I get a refund?

Accepted Answer

Once we receive and inspect your return, we will process your refund within 10 business days.

Question 25

Can I change my shipping address after placing an order?

Accepted Answer

If you need to change your shipping address, please contact us immediately at info@jetsnus.com, and we’ll try to assist before dispatch.

Question 26

Do you offer payment options besides credit cards?

Accepted Answer

Yes! We accept Apple Pay and Google Pay along with Visa and Mastercard for your convenience

Question 27

Is it safe to enter my payment details on your website

Accepted Answer

Yes, all payments are processed securely with SSL encryption. Your personal and payment information is fully protected.

Question 28

Can I pay in my local currency?

Accepted Answer

Currently, we accept payments in EUR, but the checkout process will automatically adjust to your local currency, if applicable.

Question 29

How should I store my nicotine pouches?

Accepted Answer

Store your pouches in a cool, dry place, away from direct sunlight. Keep the lid tightly closed after use to preserve freshness.

Question 30

What should I do if I have a problem with my order?

Accepted Answer

If there’s an issue with your order, contact us at info@jetsnus.com, and we’ll resolve it quickly.

Question 31

I placed an order, but I haven’t received a tracking number. What should I do?

Accepted Answer

If you haven’t received a tracking number, please contact us at info@jetsnus.com for assistance.

Question 32

Are nicotine pouches safe?

Accepted Answer

Nicotine pouches are addictive. If you’re unsure whether they’re right for you, consult a healthcare provider.

Question 33

Who should avoid using nicotine pouches?

Accepted Answer

Pregnant women, individuals with heart conditions, or those with respiratory issues should avoid nicotine pouches.

Question 34

What should I do if I accidentally ingest a nicotine pouch?

Accepted Answer

In case of accidental ingestion, seek immediate medical attention or contact your local poison control center.

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Frequently Asked Questions

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